Discover Carpet Care Carpet Cleaning FAQs
How should I prepare for the carpet cleaners ?
- Please have the water and electricity on at the property
- Please make sure there is a spot in front of the home or in the drive way.
- Please pick up toys or small items off the carpet before the technician arrive.
- Please move any large or heavy furniture that you’d like our technicians to clean underneath before they arrive.
Will the carpet cleaning technician move my furniture?
Our technicians can move a few small items but we ask that you move TV stands, tables, dressers, bed frames, desks, or any heavy furniture that you’d like us to clean underneath.If the cleaning is not part of a required move out cleaning we recommend cleaning around the furniture as opposed to moving it. The carpet underneath your furniture is usually clean because no one has walked or spilled food on the carpet.
What kind of cleaning equipment do you use?
After a few years of testing we have determined that the Butler cleaning system is the most reliable and powerful truck mounted steam cleaning system. For that reason we only use butler cleaning systems. Each butler system costs over $75,000 but we know its a small price to pay so that we can ensure our customers get the best cleaning possible.
How long does it take for the carpet to dry?
After steam cleaning the carpet should be dry in 3 to 6 hours. However, high humidity, pet treatments, or scotch guard can increase the dry time.
How long will my carpet cleaning appointment take?
Depending on the condition and the number of rooms of carpet you need cleaned the amount of time it takes will vary. However, almost all appointments are completed within 1 to 3 hours.
What method of carpet cleaning do you use?
We use a steam cleaning or hot water extraction cleaning process. These are the two methods of cleaning most recommended by carpet manufactures and the Institute of Inspection Cleaning and Restoration. Many manufactures even require that you get your carpets professionally cleaned, using steam or a hot water extraction process, once a year to maintain their warranty.
Is your cleaning process safe for children and pets?
The products we use are completely safe for both children and pets once our cleaning process is complete. However, if you suffer from severe allergies and have issues with fragrances please let our technicians know and they can use our cleaning solution specifically designed for people that are particularly sensitive.
Who will be coming to my home?
Our two technicians are Anthony and John and depending on the size of the job they may work individually or as a team. You can rest easy knowing that we are an owner operated business so both Anthony and John are part owners of the business. Anthony and John will always be wearing Discover Carpet Care uniforms and arrive in a Discover Carpet Care branded van.
What other carpet services do you offer?
Discover Carpet Care also offers carpet stretching services and minor carpet repairs such as a carpet patching.
Besides carpet cleaning what other services do you offer?
Our other services include: tile and grout cleaning, grout sealing, upholstery cleaning, pressure washing, and air duct cleaning.
Do you offer a guarantee?
Our carpet cleaning services come with a 10-day satisfaction guarantee. If you have any concerns please contact us within ten days and we will do everything within reason to make it right. The satisfaction guarantee can be voided if the carpet is in very poor condition or if the customer declines the technician’s recommended treatment plan.
Do you use subcontractors?
No, we never use subcontractors. Everyone involved is part of the Discover Carpet Care family.
Are you Insured and Bonded?
Absolutely! Discover Carpet Care is both bonded and insured. We also carry workers compensation insurance to ensure that both you and our employees are protected.
Is Discover Carpet Care a national company?
No, we are a locally owned and operated business. We were founded by a group of friends who felt they could offer better carpet cleaning services to the San Antonio community. All the money you spend with Discover Carpet Care stays right in the San Antonio Community.
What areas in and around San Antonio does Discover Carpet Care serve?
San Antonio TX
What are Discover Carpet Care’s hours?
Monday to Friday: 9am to 6pm
Saturday: 10am to 5pm
How soon before I need cleaning should I make an appointment?
We recommend scheduling appointments 2 to 5 days in advance of when you require the cleaning. However, during particularly busy times, such as the holidays, we recommend making an appointment a week in advance.
How can I pay?
We accept cash, checks, and all major debit/credit cards.